WS 1: New tickets

BEST Seminar 2022

WS 2: Travel habits




Web report

BEST Web report

The results from the BEST Surveys conducted from 2001 until today are available through a web based reporting solution. You can log in to the application here. If you need a username and password, please contact BEST project manager.


Register as a user

Register as a user of the web site

To get access to the password restricted area of this web site you have to register. Everybody that is working in one of the organisations participating in BEST could register as a user. To register click here - click at the button "Sign up" and fill out the form with the following information:


  •  First name
  •  Last name
  •  Username (of your own choice)
  •  Password (of your own choice)
  •  E-mail


Click "Register" and the registration process is completed. The BEST project manager will give you access to the site in a couple of days.

As a registered user you get access to the restricted area of this web site.


BEST Organising Committee

Jens Plambeck, BEST Chair, Chef strategisk utveckling, SL

Gabriella Nilsson, BEST Vice Chair, Head of Analysis, SL (

Kjetil Vrenne, BEST Project Coordinator, ECAS, ( +47 922 53 471




BEST annual seminar 2022

The BEST Annual Seminar 2022 will take place in Stockholm on the 8th and 9th of June. It will start with registration from 11.30 on Thursday and end at 15.00 on Friday. The seminar venue is Welcome Hotel Barkaby in Järfälla, a 15 minutes train ride from Stockholm Central station. We will also live-stream the event.

 The seminar will cover a broad range of topics, like:

  • New Ticketing system in Reykjavik – Implementation and Expectations
  • HSL’s new strategy 2022-25
  • The effects of increased use of electric vehicles in the Oslo area
  • Distributional effects analysis of infrastructure projects – who benefits from new public transport projects?
  • Real-time service management - Balancing between customer expectations and organisational restrictions.
  • Customer perspective and experiences by replacing fixed bus lines in small cities with flexible door to door transportation
  • The need for speed: Prioritising efficient and reliable PT travel in contested contexts

There will be ample time to discuss the presentations with other participants in smaller groups during the seminar, as in previous seminars. 

A preliminary program is available, and registration is open. To register as a participant, click here. Invitation and practical information are available here .  



Workshop 1 - 2022: New ticket products - post covid

The first workshop took place on the 18th of March 2022, from 09.00 to 13.00 (CEST). Föli, the PTA in Turku, is the host of the workshop. It will focus on "New ticket products - post covid". The target group is people working with:

  • Customer insight regarding new ticket products
  • Developing, piloting or testing new ticket products

The presentations from the workshop are available in the workshop section of this website (login required). 




Join our group on LinkedIn

BEST has established a group on LinkedIn ® to make it even easier to maintain and develop a network with other public transport professionals. To join the group, click on this link.


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