Turku and Tampere new members of BEST

We are happy to announce that the two Finnish cities Tampere and Turku have become members of BEST from 2020. Tampere is Finland’s second largest city area and the biggest inland city in the Nordic countries. Turku is the oldest town in Finland, and was the most important city in the country for hundreds of years. Today it is Finlands 6th biggest city with around 200.000 inhabitants.  

BEST workshops in 2020

Workshop 1: 12th of March, in Stockholm: How the preferences (and values) has changed in BEST survey, specially in student/ young adults' group? What the results tell us of the changes in attitudes and values (for example in environment, climate)? A preliminary program can be found here. Register as a participant here.

Workshop 2: 14th of May, in Rotterdam: So much data. How to advise more successfully to management, board, policy makers, project managers? A preliminary program is available here. Register as a participant here. 

Workshop 3: Sept/Oct 2020, in Helsinki: Using location-based data to estimate market shares, travel pattern AND changes in customer behavior

Workshop 4: Nov/Des 2020, in Copenhagen: Public Transport on demand and new forms of mobility. New generations and new requirements. Which services are on/off, time-frames? Who will use it, in what way, and how fast will the use of these new services grow? Status and thoughts from each BEST city.

BEST workshop #4 - 2019: How to take charge of customer response? 

How to convert customer feedback into customer insights, and make the insights available to the organization? This is the topic for the last BEST workshop in 2019.
The workshop is targeted at people working at customer centres / with customer feedback, and/or people that needs customer insight to perform their activities.

Among the topics to be presented is:

• How Ruter will convert customer feedback into customer insight
• How Stockholm/SL customer service center drives digital transformation in order to handle high volumes of customer feedback
• Examples of how customer feedback/complaints are used actively in Copenhagen
• HSL Customer Service changes; How to deliver best customer service in the future

The workshop will be held in Oslo on the 21st of November. 

Workshop: How do we motivate customers to pay?

The third workshop this year will be about how we motivate customers pay for the public transport trip. At the workshop the role of hard measures, like ticket inspection, and soft measure, like communication campaigns, will be discussed. These measures require different approaches. What approaches works better than others?

The workhop will take place at Movias offices in Copenhagen on the 31st of October. 

Travel behaviour surveys: Stockholm 3rd of September.

The workshop about "Travel behaviour surveys. How to optimize them?" was held in Stockholm on the 3rd of September. The presentations are now published in the BEST web site (login required).