|
|
|
|
BEST workshops in 2020
Workshop 1: 12th of March, in Stockholm: How the preferences (and values) has changed in BEST survey, specially in student/ young adults' group? What the results tell us of the changes in attitudes and values (for example in environment, climate)? Register as a participant here.
Workshop 2: 14th of May, in Rotterdam: So much data. How to advise more successfully to management, board, policy makers, project managers? Register as a participant here.
Workshop 3: Sept/Oct 2020, in Helsinki: Using location-based data to estimate market shares, travel pattern AND changes in customer behavior
Workshop 4: Nov/Des 2020, in Copenhagen: Public Transport on demand and new forms of mobility. New generations and new requirements. Which services are on/off, time-frames? Who will use it, in what way, and how fast will the use of these new services grow? Status and thoughts from each BEST city.
BEST workshop #4 - 2019: How to take charge of customer response?
How to convert customer feedback into customer insights, and make the insights available to the organization? This is the topic for the last BEST workshop in 2019.
The workshop is targeted at people working at customer centres / with customer feedback, and/or people that needs customer insight to perform their activities.
Among the topics to be presented is:
- How Ruter will convert customer feedback into customer insight
- How Stockholm/SL customer service center drives digital transformation in order to handle high volumes of customer feedback
- Examples of how customer feedback/complaints are used actively in Copenhagen
- HSL Customer Service changes; How to deliver best customer service in the future
The workshop will be held in Oslo on the 21st of November.
Workshop: How do we motivate customers to pay?
The third workshop this year will be about how we motivate customers pay for the public transport trip. At the workshop the role of hard measures, like ticket inspection, and soft measure, like communication campaigns, will be discussed. These measures require different approaches. What approaches works better than others?
The workhop will take place at Movias offices in Copenhagen on the 31st of October.
Travel behaviour surveys: Stockholm 3rd of September.
The workshop about "Travel behaviour surveys. How to optimize them?" was held in Stockholm on the 3rd of September. The presentations are now published in the BEST web site (login required).
BEST Seminar 2020
The BEST Seminar 2020 is to be held in Trondheim, at the Clarion Hotel Trondheim on the 26th and 27th of March. The hotel is located on Brattøra, a vibrant new district that has become one of Trondheim's most important hubs. More information about the venue and program will follow. Registration is now open.
Join our group on LinkedIn
BEST have established a group on LinkedIn ® to make it even easier to maintain and develop a network with other public transport professionals. To join the group, click on this link.
Sign up to our newsletter "BEST News Update"
Want to receive info about BEST? Sign up to our newsletter here.
Links:
European Commission - Mobility & Transport: http://ec.europa.eu/transport/index_en.htm
European Bus System of the Future: http://www.ebsf.eu/
European Metropolitan Transport Authorities (EMTA): http://www.emta.com
EUROCITIES mobility: http://www.eurocities.eu/main.php
POLIS (Cities and Regions for Better Transport): http://www.polisnetwork.eu/
EPOMM Managing mobility for a better future: http://www.epomm.eu/