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WS4: Cust. response

BEST workshop #4 - 2019: How to take charge of customer response? 

How to convert customer feedback into customer insights, and make the insights available to the organization? This is the topic for the last BEST workshop in 2019.
The workshop is targeted at people working at customer centres / with customer feedback, and/or people that needs customer insight to perform their activities.

The workshop will be held in Oslo in the end of November/beginning of December. Click at the links below to see the preliminary program, and to register as a participant.

Preliminary program