Frontpage / This is BEST / The BEST Objective

This is BEST

The BEST Objective

To strengthen focus on customers’ needs, demands and expectations and to establish a learning process among public transport professionals are other important objectives for BEST.

The main strategy is to learn from each other by comparing processes. A platform is created by a common survey made once a year among the citizens in each region. The survey focuses on public transport quality in relevant dimensions as perceived by the citizens of the region.