WS1: Preferences

BEST Seminar 2020

WS2: How to advise?




Web report

BEST Web report

The results from the BEST Surveys conducted from 2001 until today are available through a web based reporting solution. You can log in to the application here. If you need a username and password, please contact BEST project manager.


Register as a user

Register as a user of the web site

To get access to the password restricted area of this web site you have to register. Everybody that is working in one of the organisations participating in BEST could register as a user. To register click here - click at the button "Sign up" and fill out the form with the following information:


  •  First name
  •  Last name
  •  Username (of your own choice)
  •  Password (of your own choice)
  •  E-mail


Click "Register" and the registration process is completed. The BEST project manager will give you access to the site in a couple of days.

As a registered user you get access to the restricted area of this web site.


BEST Organising Committee

BEST Organising Committee

Sini Puntanen, BEST Chair, Director of Department, Transport System and Research, HSL

Marko Vihervuori, BEST Vice Chairman, Head of Group, Traffic Surveys, HSL (

Kjetil Vrenne, BEST Project Coordinator, ECAS, ( +47 922 53 471


Turku and Tampere new members of BEST

We are happy to announce that the two Finnish cities Tampere and Turku have become members of BEST from 2020. Tampere is Finland’s second largest city area and the biggest inland city in the Nordic countries. Turku is the oldest town in Finland, and was the most important city in the country for hundreds of years. Today it is Finlands 6th biggest city with around 200.000 inhabitants.  


BEST workshops in 2020

Workshop 1: 12th of March, in Stockholm: How the preferences (and values) has changed in BEST survey, specially in student/ young adults' group? What the results tell us of the changes in attitudes and values (for example in environment, climate)? A preliminary program can be found here. Register as a participant here.

Workshop 2: POSTPONED 14th of May, in Rotterdam: So much data. How to advise more successfully to management, board, policy makers, project managers? A preliminary program is available here. Register as a participant here

Workshop 3: Sept/Oct 2020, in Helsinki: Using location-based data to estimate market shares, travel pattern AND changes in customer behavior

Workshop 4: Nov/Des 2020, in Copenhagen: Public Transport on demand and new forms of mobility. New generations and new requirements. Which services are on/off, time-frames? Who will use it, in what way, and how fast will the use of these new services grow? Status and thoughts from each BEST city.


BEST workshop #4 - 2019: How to take charge of customer response? 

How to convert customer feedback into customer insights, and make the insights available to the organization? This is the topic for the last BEST workshop in 2019.
The workshop is targeted at people working at customer centres / with customer feedback, and/or people that needs customer insight to perform their activities.

Among the topics to be presented is:

  • How Ruter will convert customer feedback into customer insight
  • How Stockholm/SL customer service center drives digital transformation in order to handle high volumes of customer feedback
  • Examples of how customer feedback/complaints are used actively in Copenhagen
  • HSL Customer Service changes; How to deliver best customer service in the future

The workshop will be held in Oslo on the 21st of November. 

Workshop: How do we motivate customers to pay?

The third workshop this year will be about how we motivate customers pay for the public transport trip. At the workshop the role of hard measures, like ticket inspection, and soft measure, like communication campaigns, will be discussed. These measures require different approaches. What approaches works better than others?

The workhop will take place at Movias offices in Copenhagen on the 31st of October. 


Travel behaviour surveys: Stockholm 3rd of September.

The workshop about "Travel behaviour surveys. How to optimize them?" was held in Stockholm on the 3rd of September. The presentations are now published in the BEST web site (login required).


BEST WS 2 2019





BEST Seminar 2020 - postponed

The BEST Seminar 2020 is to be held in Trondheim, at the Clarion Hotel Trondheim on the 26th and 27th of March. The hotel is located on Brattøra, a vibrant new district that has become one of Trondheim's most important hubs.

A preliminary program, including practical information about the seminar is now available here. To register as a participant click here. .



Join our group on LinkedIn

BEST have established a group on LinkedIn ® to make it even easier to maintain and develop a network with other public transport professionals. To join the group, click on this link.


Sign up to our newsletter "BEST News Update"

Want to receive info about BEST? Sign up to our newsletter here.




European Commission - Mobility & Transport:

European Bus System of the Future:

European Metropolitan Transport Authorities (EMTA):

EUROCITIES mobility:

POLIS (Cities and Regions for Better Transport):

EPOMM Managing mobility for a better future: